Shipping policy

This is the legally formatted version in English, tailored for a global audience and compliant with standard e-commerce regulations.

SHIPPING AND DELIVERY POLICY

1. GENERAL INFORMATION

This Shipping Policy governs the conditions, timeframes, and responsibilities regarding the transport and delivery of products purchased through our store. By placing an order, the Customer enters into a binding agreement with the terms set forth herein.

2. GEOGRAPHIC SCOPE

We offer worldwide shipping. However, we reserve the right to restrict or cancel orders to specific regions where international couriers face operational restrictions, legal conflicts, or security risks. In such cases, a full refund will be issued.

3. PROCESSING AND PREPARATION TIME

All orders are subject to a processing period prior to shipment. This process includes payment verification, inventory control, quality inspection, and packaging.

  • Processing time: 2 to 6 business days.

  • Orders placed on weekends or public holidays will begin processing on the following business day.

4. SHIPPING AND TRANSIT TIMES

Once the package has been handed over to the logistics provider, the estimated transit time to the final destination is as follows:

  • Estimated shipping time: 5 to 8 business days.

  • Total estimated delivery time (Processing + Shipping): 7 to 14 business days. Please note that these timeframes are estimates based on logistical averages. We do not guarantee exact delivery dates, as the service is provided by third-party carriers beyond our direct control.

5. ORDER TRACKING

Upon dispatch, the Customer will receive an email notification containing a tracking number and the assigned carrier. It is the Customer’s responsibility to monitor the tracking status to ensure successful delivery.

6. CUSTOMS, DUTIES, AND TAXES

For international orders, the Customer is considered the Importer of Record. The order may be subject to import taxes, customs duties, and administrative fees levied by the destination country.

  • These charges are not included in the product price or shipping costs.

  • All customs-related costs are the sole responsibility of the Customer.

  • We have no control over local customs policies or delays caused by customs clearance procedures.

7. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY

The Customer is responsible for providing a complete and accurate delivery address. We are not liable for failed deliveries or lost packages resulting from:

  • Incorrect or incomplete address information provided by the Customer.

  • Unavailability of the recipient after multiple delivery attempts. If a package is returned to the sender due to reasons attributable to the Customer, any additional shipping costs for re-delivery will be borne entirely by the Customer.

8. LOSS AND DAMAGE DURING TRANSIT

If a product arrives damaged due to transport, the Customer must report the damage on the carrier’s delivery receipt and notify us within 48 hours of receipt. Our liability is limited to managing the claim process with the respective logistics company.

9. AMENDMENTS

We reserve the right to modify this policy at any time to adapt to regulatory or logistical changes. The version applicable to your purchase will be the one published on our website at the time the order is placed.